CXPA Rochester Network March Event : The Experience Operating System w/ Diane Magers Date : Thursday, April 25th (12:00PM - 1:00PM EST) Event Description: Challenged by lack of adoption of experience approaches? Struggling with how to gain traction and demonstrate business...
Do you remember your first day at your current job? It may not have been as special as you hoped. Many new hires share dull stories of their initial days at work. Picture this: a new employee arrives, confusing the receptionist who expected them next day. He finds a plain desk with only a...
In a recent LinkedIn Live session hosted by CXPA, Five9's Matt McGinnis shared insights into the transformative role of AI in redefining the optimal customer experience. McGinnis outlined a few key areas where organizations are setting goals with AI. Improved Efficiency: McGinnis...
Join us for a hybrid meeting exploring the dynamic realm of Artificial Intelligence (AI) and the evolution shown in 7 years of the Swiss CEX Study. Explore with us the key challenges in CX faced by Swiss companies and professionals Two renowned experts will guide the conversation: Jukka...
02-08-2024 | 05:00 PM - 06:30 PM CET Zurich
Creating a differentiated customer experience is like a renowned chef crafting a signature dish. Just as a chef meticulously selects high-quality ingredients, combines them in precise measurements, and presents the dish in an aesthetically pleasing manner, businesses carefully tailor intended...
The majority of customers (73%) now say CX is the number one thing they consider when deciding on a purchase. CX also drives two-thirds of customer lo Seven out of ten companies increased their digital CX budgets in 2023—for good reason. yalty —more than brand and price combined. ...
As a kid, music unceasingly filled our home. My brothers & I were blessed with parents who understood the impact of music – we listened to every genre & they taught us “Behind the Music” well before VH1 existed. One band that got more airtime than any other was The Grateful Dead. The...
Yesterday my family made our annual trip to Wrigley Field to watch our beloved Cubs win 17-3 vs. the Nationals. While I was sitting there (keeping score, like my Grampa taught me) with my Dad, my husband, & my three sons - I was flooded with CX lessons: Connection to the physical space :...
I was speaking with a friend recently who had some car trouble. Hers is a fancy car (much more fancy than mine ) and she’s used to having concierge-type service and treated very well by her car company when she needs help. However, on this instance, her experience with the tow-truck driver...
I’m not saying I’m a big shot or anything, but mine is a luxury car. Okay, to prove I’m not a big shot, I’ll concede that it’s the entry-level first-time-buying-a-luxury-car model from a certain German automaker. And , I bought it a while ago. I’ve had it for a while. So yes, boujie I’m...
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